Plans and prices
| Chat plan | TSh 1,000 for 30 days. Chat with and call providers. |
|---|---|
| Provider plan | TSh 5,000 for 30 days. Publish up to 10 ads and chat with customers. |
| Extra ad slots | TSh 5,000 for 30 days. 10 more active ads. |
| Blue tick | TSh 2,000 for 30 days, after your verification request is approved. |
Prices are in Tanzanian shillings. The app always shows the current price before you pay.
How payment works
- You pay in the app with mobile money or card through our payment partner, Snippe. For mobile money you confirm the payment on your phone; for cards you enter your details on Snippe's secure page. We never see or store card numbers.
- Your plan is activated as soon as the payment is confirmed, and you get a receipt in the app and by email.
- If a payment fails or you cancel it, you are not charged and nothing changes on your account.
- If you were charged but the plan did not activate, it is usually fixed automatically within a few minutes. If not, contact us.
Renewal
Plans do not renew automatically, so you are never charged without confirming. We remind you shortly before a plan ends. If you buy a plan while it is still active, the new period starts when the current one ends.
Refunds
Plans are digital services that start immediately, so payments are generally not refundable once a plan is active. We will refund you, or activate what you paid for, if:
- you were charged but the plan was not activated;
- you were charged more than once for the same purchase;
- you were charged in error because of a fault on our side; or
- the law requires a refund.
To ask for a refund, email support@sherehesha.com within 14 days of the payment, from the email on your account, with the date, amount and the phone number or card used. Approved refunds are sent back to the original payment method, normally within 10 business days.
If your account is suspended for breaking our terms, unused time on your plans is not refunded. If we close the Service or a plan for reasons that are not your fault, we refund the unused part of your current period.
Paying providers
Payments for event services, such as deposits for a venue or catering, are made directly between you and the provider and are not processed by Sherehesha. Please agree on the terms in writing and keep receipts. We cannot refund payments made to providers, but you can report a provider who does not deliver what was agreed.